Businesses are well-versed in the archived emails of their employees. Archiving mail trails have helped companies address legal eDiscovery requests made by authorities and courts that regulate the business.
But, the scope of communication has expanded, and the current pandemic increased the demand for additional communication channels in the business. Mobile communication now plays an essential role both in the government and private sectors. Mobile instant messaging apps (IM) allow voice calls, text messages chats, chats and even voice calls.
The prevalence of mobile phones in workplaces is alarming. Nearly 88% of employees used their mobile phones to work long before the pandemic. A majority of employees make use of mobile phones to browse content for work. The use of mobile devices by employees has increased mobile communications due to the covid-19 pandemic and the work-from-home lifestyle.
Archiving mobile messages to ensure compliance
Companies have been using email for a long time and are well-versed in the process of archiving emails. But when it comes to archiving other types of content, many businesses are left out in the middle of nowhere.
Mobile messaging apps like WhatsApp, WeChat and Telegram have seen massive growth in their use for business communications. Although these modern mobile chat apps could benefit businesses, using them without proper diligence could negatively affect the company.
Regulators like the SEC, FINRA and FCA, ESMA,and HKMA,regulations like Dodd-Frank, MiFID II, and HIPAA, and public records likeFOIA require institutions to retain employee mobile communications. Financial regulators like the FCA and HKMA issued warnings to banks concerning the need to ensure mobile communication conformity after the outbreak.
Utilizing a WhatsApp, WeChat, and/or Telegram archiving solution, depending on the applications used at work, is necessary to comply with such regulations.
Litigation and eDiscovery
Mobile communication continues to grow as the preferred way of communicating in numerous companies. Due to this, corporate information gets shared in these channels more than ever before. Since mobile communications are considered less formal than emails, employees can utilize smartphones to exchange sensitive information out of the office.
The archive of mobile communications can provide organizations with an opportunity to gain early insight and be prepared for eDiscovery requests.
Businesses must begin thinking of their communications archive as a strategic asset for business rather than just records that must be kept to ensure compliance.
The archived data can be used as a strategic asset for every company. It can be utilized to collect unique data about the company’s practices and make adjustments to overcome hurdles and achieve goals.
It’s costly purchasing more hardware to keep mobile data. Instead, companies could opt to invest in archiving tools. An archived database will permit future access to all data. Integrating enterprise-wide archive solutions can remove all operational complexities.
For work policy enforcement
The benefits of using mobile devices in business communications outweigh the risk they pose. Enacting BYOD (Bring Your Own Device) policies, which permit employees to utilize their own mobile devices for business communication, assists organizations in reducing the expense of providing mobile devices.
Any company or organization utilizing Telegram messaging will need to use a Telegram call recording and message archiving solution to ensure that they can retain communications data to comply with regulations. For more information, see TeleMessage’s lineup of archiving solutions.