The basic concept of providing assurance through availability guarantee of 99.9% by Google took about US $50 per year, only for Gmail. Until recently, the entire concept has been changed by the company with the addition of the factor that Google would be now stretching its guarantee for every Google Apps related to business.
This could be considered to be the first major step to appease the people and at the same time, assure them of Google applications reliability after the major Gmail failure for over 24 hours during October. It certainly caused people to raise questions over the reliability of services provided by Google applications.
The incident had caused quite unrest to which the product management director of Google Enterprise, Matthew Glotzbach, said that with a massive operation like Google applications even a minor problem could affect in huge proportions. He assured that all the commitments, which have been made in such cases, are going to be dealt with carefully.
He felt that the announcement was already expected considering other companies making themselves clear regarding any matter, which could have had their customers dissatisfied. For this purpose alone, Google seems to have expanded its arena of reliability guarantee for all its Apps, including Google Docs, Sites, Talk and Calendar.
All this is being provided to you with the same amount that you had to bear earlier. On top of that, no extra charges for the already existing guarantee for the Gmail. Furthermore, Matthew has promised to keep up their reliability and at the same time, he has assured that Google would try to make things pretty simple and transparent through their user groups. This has been considered a welcome move from Google for several individuals, who are sure going to make the best out of it.
12 people have said something (how about you?)
Please leave a comment!